I thoughts id be a good samaritan and write a tool to help our service desk automate a few day to day tasks to make their lives a little easier… (im nice like that!).
Its basicly an old school batch menu that calls a PSexec command to run on another computer. All the Service desk tech needs to do is enter the PC number they want to send the command to, then pick the option from the menu. Once its done, they wait for the next job, enter a new PC number then select another command. The command will run as the tech regardless of what user is logged onto the PC at the other end.
May be worth mentioning that our users are basic users on PCs (not power users or local admin) and our Service desk Techs are Part of a security group that has local administrator rights over users PCs. In the past they’d have to open a dameware session (Like VNC) and run any of these commands manually.
Heres what it looks like:
Selecting option A lets you set the value for the PC you want to connect to. The PSExec command then uses the variables specified, and picks out the command from the menu option selected. Basicly ANYTHING you can run from the command line can be implemented into the menu. All commands will run as the techy, so no need for the user to log out to perform the commands.
The Office 2010 Utilities option also launches a submenu, with a few options in: